Terms & Conditions

The Wallpapers Kids trading under the legal entity Myneandyours FZ LLE is registered in Fujairah Creative City free zone, under trade license # 13480/2018, PO BOX 487177.

The Terms and Conditions outlined below apply to purchases made from The Wallpaper Kids website www.thewallpaperkids.com

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your acceptance of the Terms and Conditions is given when you make a purchase from www.thewallpaperkids.com. It is important to read these Terms and Conditions carefully before buying goods from our website. Myneandyours FZ LLE reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders. If you have any questions about any aspects of our website please email us at hello@thewallpaperkids.com

REGISTERING WITH MYNEANDYOURS FZ LLE AT THEWALLPAPERKIDS.COM

You can register your details by submitting your name, address, email address to us and telephone number to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site. 

ORDERING FROM THEWALLPAPERKIDS.COM

Once we have received your order, we will send you an order confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. Once the monies has been cleared, this is the point when we have agreed to a contract with you.

PAYMENT

We accept Visa, Mastercard, American Express, and Apple Pay.

All transactions are taken in United Arab Emirates Dirham (AED). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

All projects will only be printed on proof of receipt of a 100% payment and the monies cleared. Myneandyours FZ LLE does not accept any responsibility for project delays due to delayed payments, late sign offs if applicable, technical difficulties outside of our control or incorrectly prepared wall surfaces. Please refer to our How to order page for full requirements.

We try and ensure that all details, descriptions and prices, which appear on our website, are accurate. If we discover an error in the price of any product that the customer has ordered we will inform him or her of this as soon as possible and give the customer the option of reconfirming the order at the correct price or we will offer a full refund.  

SECURITY

To help ensure that your shopping experience is safe, simple and secure, Myneandyours FZ LLE uses Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.

We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

WALL MEASUREMENTS

Myneandyours FZ LLE assumes that the customer has measured their wall accurately. Any measurements inputted into the cost calculator on www.thewallpaperkids.com by the customer are the responsibility of the customer. Myneandyours FZ LLE will not be held responsible for either incorrect sizes and measurements given by the customer. Once the wallpaper is printed at the dimensions inputted by the customer, not exchanges or refunds can be processed. 

We will add an extra 10cm print onto the height and width of every wall as a bleed to account for any movements in installation, wall imperfections and to allow for a small buffer.

CHECK THAT THE INFORMATION IS CORRECT

All measurements and details must be checked again before proceeding to payment. Making payment through www.thewallpaperkids.com acts as an approval and confirmation of all provided measurements.

SAMPLES

The wallpaper imagery and room settings on our site are for visual purposes only. Colours may vary from the images on screen. What appears on screen will slightly differ to a physical tangible paper. If this is a concern, we recommend ordering a sample of the artwork. We offer the option to order samples of the shop wallpapers section. 

ARTWORK

All of the artworks for sale are original artworks. Myneandyours FZ LLE is the creator of these artworks and the owner of all intellectual property rights to them. Any commercial use of our wallpapers or the artwork that appears on them is permitted only with the approval of Myneandyours FZ LLE. 

WALL PREP 

Your wall must be ready for wallpaper to be installed on. Your wall must be smooth. Any cracks, holes nails or bumps must be filled, made smooth, and sanded down. The wall must be free of any dust, first or moisture. The wall must be free of any existing wallpaper. Myneandyours FZ LLE offers a wall preparation service where we will make sure that you wall is ready for wallpaper to be applied on. This comes at an additional fee of 800aed for up to 30sqm. If this service is required, it can be added to the customers cart. 

Once our team arrive on site to install the wallpaper, if we feel that the wall is not well prepared for wallpaper application we will inform the customer, and our wall preparation service will be offered. Wallpaper cannot be installed on a wall that is not prepared as necessary. A link will be sent to the customer for payment, and the new schedule will be confirmed as a mutually convenient time to both the customer and Myneandyours FZ LLE. 

WARRANTY 

All of our wallpapers have a 1 year warranty, covering manufacturing defect and workmanship defect. This limited warranty does not cover and expressly excludes any claim, damage, loss or expense arising out of or relating to: (a) accident or vandalism; (b) abuse, misuse or unapproved use of the product; (c)  design or construction deficiencies of any kind or nature. (d) mold or mildew: (e) abnormal conditions of use; (f) improper maintenance or failure to maintain; (g) improper storage, handling or shipment. 

RETURNS & EXCHANGES

Myneandyours FZ LLE not offer returns, exchanges or refunds for any reason except for damaged or defective prints. Every order is printed once we receive the order. The wallpapers are printed to the exact custom specifications of the customers wall, and cannot be used elsewhere. Orders that are cancelled after printing has commenced are non refundable. If however, the customer changes their mind and we have not started printing the wallpaper, we will offer a partial refund depending on whether the wallpaper has been processed, merchant fees have been incurred, and the digital file has been prepped for print. This will be determined on a case by case basis. If a print or product is believed to be defective, the customer must get in touch with Myneandyours FZ LLE at hello@thewallpaperkids.com within 7 days of installation with clear photos of the issue so that we may assess the issue. 

TIMELINE 

Once an order is received, the payment has been cleared, the customers order will join the queue. We aim to get orders printed and ready for installation within 14 days of the order joining the queue. There may be delays depending on whether there are any custom changes required to the artwork, the complexity of these changes, how busy the schedule is, and the arrangement of installation based on what is convenient for the customer and fits within our installation schedule. Any delays will be communicated to the customer. We do make sure to keep the customer informed throughout the whole process. Our aim is to create a seem less customer experience, and involve the customer throughout the process.  

CUSTOM ARTWORK 

Custom artwork is handled on an individual basis. We work closely with our customers to deliver a high quality tailored product. In some cases this may take longer than others depending on the custom requirements. We stick to our ethos with all of our wallpapers and will never approve anything that we feel is not appropriate or does not fit within The Wallpaper Kids ethos. If you have any questions about our custom jobs please email hello@thewallpaperkids.com 

AREAS OF SLEEP, LEARN, PLAY

We work closely with sensory experts, and parent coaches to determine artwork narratives, artwork compositions, and colours that are conducive to areas of sleep, learn and play. We do not claim and should not be considered to be experts in the field of child rearing and psychology. We offer advice, and recommendations based on our experience as parents, and learnings from the field. If the customer has specific concerns when it comes to specific areas of child psychology and how our wallpapers may affect their children they should consult a licensed professional. We do not bear any responsibility of the effects that a child may or may not experience as a result of installing one of our wallpapers. 

COMPLAINTS 

Please direct any complaints to hello@thewallpaperkids.com 

CHANGES TO TERMS OF SERVICE
You can review the most current version of our Terms and Conditions at any time by viewing this page.

Myneandyours FZ LLE reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. 

These Terms of Service were last updated on October 20th 2023.