Privacy and Cookies Policy

This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.

1. IN THIS PRIVACY POLICY:

1.1 References to we, refers to The Wallpapers Kids trading under the legal entity Myneandyours FZ LLE registered in Fujairah Creative City free zone, under trade license # 13480/2018, PO BOX 487177.

1.2 References to you or your means the person accessing and using the Website (as defined below).

1.3 References to the Website means the website found at www.thewallpaperkids.com; and

1.4 Personal information is information that is about you and which identifies you.

2. WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?

2.1 We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.

2.2 If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact us by emailing hello@thewallpaperkids.com

3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?

3.1 The personal information we collect includes:

3.1.1 Information that you provide to us:

Contact information

Name, address, email and telephone number.

General information

Gender, date of birth, marital status.

Marketing preferences and website activities

Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.

This information may be provided:

(a) In the course of communications between you and us (including by phone, email, and website site tracking).

(b) via our social media pages, other social media content, tools and applications.

We collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us. We also receive personal data from third parties or other sources.

We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device Type
Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Purchase any products and/or services
Purchase a subscription
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services
to enable you to customize or personalize your experience
to process any transactional payments
to deliver products and/or services to you
to contact and communicate with you

4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?

4.1 Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:

4.2 We work with a specific social media and marketing agency that may use this information to tailor communications to send people suitable offers that should be of interest to them, based on what they like to buy.

If you do not wish to share this information please email us at hello@thewallpaperkids.com. You can also contact us at any time to be unsubscribed from any marketing activity.

4.4 We may also disclose your personal information to other third parties, for example:

4.4.1 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).

TYPE OF THIRD PARTY

Our service providers

Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc).

Our professional advisers

Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.

Government authorities and third parties involved in court action

External agencies and organisations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.

5. HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION

5.1 We will keep it until you inform us otherwise.

5.2 Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 18, and we do not knowingly collect personal information about children under 18. By placing an order you are confirming that you are above 18 years years of age.

6. YOUR RIGHTS

6.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

Under data protection law, it is considered a legitimate business interest for us to use our customers' details for direct marketing, you can unsubscribe and opt out of third party sharing by emailing us at hello@thewallpaperkids.com

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to data portability

You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)

Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, The Wallpaper Kids operating under legal entity Myneandyours FZ LLE, located at Fujairah Creative City free zone, under trade license # 13480/2018, PO BOX 487177 are a Data Controller with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 18 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may provide a physical address for the purpose of receiving orders. While you may change or delete this address at any time, this will not affect orders that have already been sent. If you have any further enquiries about how to withdraw your consent, please email hello@thewallpaperkids.com

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product, service, or subscription from us, we may need to use your personal and payment information in order to process and deliver your order.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations.

7. THIRD PARTY LINKS

7.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our website, we encourage you to read the privacy notice of every website you visit.

8. CHANGES TO OUR PRIVACY POLICY

Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.

This Privacy Policy was last updated on 20th October 2023.

COOKIES POLICY

INTRODUCTION

Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

1 - INFORMATION ON THE COOKIES THAT WE USE

We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website.

Strictly necessary cookies

These cookies are required for the operation of the Website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.

We use these cookies to ·

Remember your preference as to whether you wish to allow us to store cookies on your device. Remember selections or information you have entered when you navigate to different pages during your visit, including any items added to your shopping basket.

Analytical / performance cookies

These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This assists us in improving the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

We use these cookies to ·

Remember your preferred geographical region for the Website.

Monitor and provide statistics on how the Website is used.

Help us improve the Website by measuring any errors that occur.

Functionality cookies

Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customizations you make to pages on the Website during your visit. If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit.

We use these cookies to ·

Store your preferences, for example whether you wish to view products in a list or a grid. Remember your preference as to whether you wish to allow us to store cookies on your device.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

2 - OTHER TECHNOLOGIES

Pixel Tracking

2.1 Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:

2.2 Customise communications that we send to you and content provided to you on our Website;

2.3 Collect usage statistics on the use of the Website and our e-mails; and

2.4 Collect statistics regarding the way you use our website and interact with e-mails that we sent to you.

3 - HOW TO MANAGE YOUR CONSENT PREFERENCES

3.1 You can configure the categories of optional cookies by clicking on the cookie settings button below:

Cookie Settings

3.2 You can choose to restrict or block cookies through your browser settings at any time. Please note that certain cookies may be set as soon as you visit the Website, but you can remove them using your browser settings.

3.3 However, please be aware that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

This Cookies Policy was last updated on 20th October 2023.